heather meadows alice@wonderland.com 427 johnson avenue, pacifica ca 94044-1918 415.595.5091 http://www.wonderland.com/~alice/resume.html o b j e c t i v e a position in a vibrant, creative, team-oriented environment at a company with proven customer focus & a devotion to technology c u r r e n t netcentives, inc. san francisco, ca senior content engineer, january 2000 -- present webmaster, september 1998 -- january 2000 + managed and recruited original content engineering team + developed and enforced coding standards for all web content + implemented and administered third party content management platform to allow for scalable remote publishing to corporate websites + wrote specifications for new features, offering input during design phase of in-house servlet software for dynamic database-driven websites + re-architected three-tiered product websites and formalized web production process to vastly improve publishing efficiency (from three releases/month supported by one person to 60 releases/month supported by four people) clients: Lycos, American Express, CoolSavings, Disney, LookSmart, Nortel, Cisco, AltaVista, AOL/ICQ, Microsoft, ClickRewards wonderland.com pacifica, ca system engineer, august 1994 -- present + co-own and administer network of computers offering free shell accounts, web hosting and mailing list management for over 50 users e x p e r i e n c e sun microsystems menlo park, ca web producer, solaris developer connection, january 1998 -- june 1998 content producer, solaris developer library, january 1997 -- january 1998 + produced four quarterly CDs and an interactive website targeted at the developer community + defined audience needs for content and services and coordinated with internal partners, providing content to meet those demands + worked with cross-functional development and marketing teams to convert all CD content into a useable website, partnered with the java developer connection + recruited and managed external QA and HTML resources to implement two yearly graphic redesigns + developed the best possible user interface and information architecture for over 15,000 files, through evaluation of content usage patterns and customer feedback vantive corporation santa clara, ca web developer, september 1996 -- january 1997 + responsible for testing and assisting production of enterprise client- server software for development of web interfaces to major databases addicted to noise magazine santa cruz, ca production assistant, november 1994 -- april 1995 + designed and coded web pages on an extremely tight deadline for the web's first online music magazine + helped establish and define a first-generation web publishing process apple computer cupertino, ca apple internet solutions webmaster, october 1995 -- february 1996 + worked within apple's "webmasters group" to develop and maintain coding standards for corporate websites + maintained a network of local and remote load-balanced macintosh web servers hosting a score of external websites + hand wrote all html and scripts for numerous apple websites, including always.apple.com, online.apple.com, quicktime.apple.com and quicktimevr.apple.com + managed production timelines and publishing process for large-scale websites + evangelized and actively worked on implementation of intelligent user-friendly designs on all sites, leveraging logs, feedback, and new technologies to improve usability in every successive redesign apple online services security systems designer, february 1995 -- october 1995 online publishing support, may 1994 - february 1995 + defined and coordinated secure publishing requirements for all Apple internal and external user groups for migration of content from overgrown legacy system + specified and implemented security management software for Apple's online service, eWorld + mapped all possible user and group access control needs into a system of attributes to allow for a clean user experience + monitored & automated publishing processes, supporting clients and internal customers with publishing to a Stratus VOS mainframe apple computer: newton sales & marketing executive administrative assistant, june 1993 - april 1994 + serving as primary assistant to newly formed sales group, managed travel plans and shipping arrangements for nationwide Newton "Train the Trainer" tour, co-ordinating five people and forty locations + developed and maintained contacts database for all U.S. resellers of Apple Newtons, confirming each personally s k i l l s + excellent cross-team communication, working with both marketing and technical teams + superior project management skills, including scope assessment, anticipating issues, contingency planning and delegation of work within a team + ability to coordinate, present, and educate groups on new technologies, tools, and process + in-depth understanding of internet technologies and online publishing requirements + effective process development & restructuring + proven contributions to information and experience design working within business requirements, design constraints, and technical factors to analyze, evaluate and apply findings + systems analysis and data visualization + regular user of: HomeSite, BBEdit, Visio, Photoshop, CVS & RCS, remote administration tools, bug tracking software, oodles of 'net apps, including web server software + operating systems: MacOS 9.1, WindowsNT 4.0, Windows2000, Solaris, FreeBSD, Linux + coding or editing of: html 1.0 - 4.0, jsp, javascript, css, cgi, xml/xslt, sql queries e d u c a t i o n professional development: courses in SQL, XML, CVS, JSP, & TeamSite templating and administration university of california, berkeley, summer 1996 university of california, santa cruz, fall 1991 - spring 1993 + references available only on request